REFUND POLICY
Earntica will provide a full refund if the project has not been started within the next 20 days of purchase. However, this policy can be terminated at any point in time regardless of the scenario and this only applies if the request is made upon viewing the initial concepts only (less the 10% processing fee). Furthermore, any revisions requested after viewing the initial concepts will void this offer and would be considered as the continuation of the project.
I. The refund policy will not be applicable on any discounted offer.
II. The refund policy will not be applicable if the customer has been unresponsive for more than 20 days.
III. The customer can always request to get their project held for a certain period of time; however, a refund won’t be applicable in such situations.
IV. The refund will be voided if the refund is requested due to situations not related to the company such as the business shutting down, partner not agreeing on the design, or any scenarios not related to the company.
V. Urgent design projects are non-refundable.
VI. The company will not refund any client whose work was outsourced to Earntica by a third party.
VII. If the refund has been processed, the customer or the entity will have zero authority to use any source of work or design that has been shared with the client. If found, it will be a breach of contract and legal proceedings will be acted upon.
VIII. The client will not be refunded any money after the payment has been disputed. Any such scenario will lead to the termination of the contract.
IX. The client can always reach Earntica in case of any discrepancy between the contract and the commitments made with the client.
X. In case of duplicate charges, a 100% refund will be applied to such scenarios.
Note: The refund will take 30-45 days after the cancellation request has been approved. However, the client will not use any of the provided work shared with them. In case of bundle purchases, only the service in question will be refunded.
You can use the following ways to submit and get updates on your refund request:
Call us
Click Live chat to start chatting with our representative
Email us
Once the refund is made, Earntica will be the rightful owner of your projects.